"She is an absolute expert in every aspect of the real estate market. She inspired confidence from the start of our home buying process, and went far above and beyond the call of duty — helping us with everything from finding the perfect home (proactively sending us listings from the MLS) to finding a local heating and cooling company after we moved in. She has been a true partner to us and I can't recommend her highly enough for her professionalism, conscientiousness, expertise, and compassion before, during, and after our big move. She is the by far the best real estate agent with which we have ever worked!"
--Bought a home with Susan in 2016
"Susan worked closely with us in preparing our house for sale. She made excellent suggestions for decorating and repairs, to ensure that our house would sell quickly at a good price and then pass the inspection. We were thrilled when we received a full-price offer within the first week. She was available from the first day when we decided we were ready to sell our house. She met many times with various family members to counsel us on staging the house. She had helped her parents move into indpendent senior living, so she understood how difficult this transition was for us. We moved out before the house went on the market. Susan gave excellent advice with regard to painting for resale. Her attention to detail was also evident in the suggestions she made for preparing the basement. We very much appreciated her guidance with regard to how much furniture and accessories to have in the house for showings. With Susan's help, the house looked fresh and inviting and offered a hint of what it would look like fully furnished. Susan is polished and professional, yet compassionate and patient. I would recommend Susan Roche (not related to me, despite the shared last name) to anyone who is looking to buy or sell a property."
--Seller, 2322 Ridge Ave - Evanston
"Susan helped us sell our condo in Evanston for $228,000. She has excellent knowledge of Evanston and with her help we were able to get an offer within 5 weeks of listing. Susan is very friendly, responsive and worked patiently with us while also understanding our needs."
-Sold a home in 2015 in Evanston
"Ms. Roche helped me buy, and thirteen years later, sell my property, both of which were far easier experiences than I might have anticipated. The sale transpired while I was outside the country and I had no difficulties as a result. Highly recommended."
-Sold a condo in 2015 in Evanston
"She was always available (even when out of town), expertly skilled, honest, and thorough. She was able to sell our home for a good price, and we felt comfortable the whole way through."
-Sold a home in Evanston
"Without hesitation, I enthusiastically recommend Susan. She worked hard to research properties, was always available and responsive, understood or needs and represented us well throughout the entire process. She worked very effectively with all the parties (sellers agent, attorney, etc) and was patient with us when we ask lots of questions. Always upbeat. Use her!"
-Bought a condo in Evanston
"Susan is highly efficient, friendly, responsive, and conscientious. Her knowledge of Evanston is fantastic. She was able to understand my needs and the importance of timing."
--Sold a home in Evanston
"We were very fortunate to have Susan as our real estate agent in purchasing our house. Due to family and cultural traditions we were very picky on certain things about houses. And to make the things even worse, each of us had his/her own taste and a lot of times we could not reach consensus. We had changed our minds quite a few times and some of these were really at the last minute. Each time Susan was patient and understanding. Whenever we decided to move on, she would excitedly take us to another round of showings just like the first time she met us. What we liked most about Susan was the feeling that she did this in a way as if she was shopping for her own house. Susan would show her reservation (in a professional way) if we decided to make offers to houses that were subpar, and she would be as excited as we were when we found a good one, like the one we ended up buying. Susan truly loved her job! We also used the home inspector and attorney that Susan recommended, and they were both fantastic. Overall, we are very satisfied with the house we purchased and we truly appreciate the professional and quality services Susan provided. We highly recommend Susan as your real estate agent no matter what your real estate needs are!"
--Bought a home in Northbrook
What I enjoyed most about working with Susan is she is NOT a salesperson. Susan LISTENED to what I was looking for and did not waste our time trying to sell me. Susan was very thorough in guiding me and informing me about Evanston and housing here. Since she knew exactly what I was looking for she told me about this home before it officially went on the market and got me in right away. Susan was my total advocate throughout the process of purchasing my home and was ALWAYS readily available. I would HIGHLY recommend Susan to anyone.
--Bought a home in Evanston
She was very patient with us and showed a genuine desire to meet our needs. She was responsive and did a nice job of keeping us informed throughout the buying process. She was very knowledgeable of the area. We would strongly recommend her to anyone looking to buy/sell a home in the North Shore.
--Bought a home in Kenilworth
I had the pleasure of working with Susan during my search for a home in the Evanston/Wilmette area in the spring of 2013. (For what it's worth, this was the 6th time i've moved, so i've had some experience with realtors!). I chose Susan for two reasons: her "top producer" credentials with Coldwell Banker, and her extensive knowledge of the local market. To my delight, i found Susan to be charming and endearing as a person as well, and can now describe her as a friend.
Unfortunately, there were many more buyers than sellers last spring, and new listings were moving quickly. Susan, of course, knew the key was to get ahead of the crowd. Through networking with other agents, she was able to arrange for me to see a home prior to it being officially listed; that home is now mine. She worked tirelessly from there until closing, everything from paying meticulous attention to the smallest details, to recommending contractors, overseeing inspections, to cheerleading me as needed!
Although our business concluded many months ago, Susan is still there for me today, which is why she has earned her "top producer" designation, and why she has earned my loyalty. Thank you Susan!
--kebgibbons, home buyer
Susan knows the market and very helpful when making decisions. Her years of experience will benefit her clients.
This was my first solo experience in buying and selling property. It turned out to be, for me, a much more complicated journey than I anticipated. Susan handled my concerns and changes in direction with great patience, a level of optimism, energy and attention to detail that made manageable a situation that was overwhelming to me. Anyone who is considering buying or selling property-or both- could do no better than to have Susan work with them.
-- E. Crowley, home buyer
Susan was a great agent and very helpful the condo buying process! My husband and i took a long time to decide on a place and Susan was there for us the whole time!
--Bought a condo in Evanston
We had contacted Susan over a year ago to look at a home. While that home did not work out she continued to send us listings and schedule showings on our timetable. We never felt pressured and she was very accommodating to our needs. When we did find the right house, she helped us navigate through the whole negotiation process and she was great at communicating all correspondence with the sellers and their agent. Overall, our experience with Susan was perfect. If you prefer a pushy, ego-driven realtor, she is not for you. However, if you want someone who will be a constant professional and keep your interests in mind, Susan is great at what she does.
--Sold a home in Wilmette
She is honest and has your best interest. Susan helped us negotiate a multiple bid situation and also was very helpful in getting our first home rented.
-- Bought a home with Susan
We had a great experience working with Susan to buy our Evanston home. I would recommend her to others!
This is the second time I've hired her, both times to sell my home. She is always understanding, responsive and sensitive to my needs. Susan continually works with me, my family and my schedule regarding open houses, showings, realtor opens, etc. She is one I can always contact if I need her to open my home for a showing -- she is always there! Susan is constantly thinking how to ensure my property is still a prominent listing, especially given today's market. I would highly recommend her!
-- Sold a home in Evanston
Her professionalism, regular updates on the listing and sale, as well as timely responses to our questions, gave us the comfort of feeling "in the loop".
She has a strong local following, but for someone who lives out of town and has to sell a home in the Evanston area, you should feel comfortable putting your listing into Susan's capable hands.
--Sold a home in Skokie
I have worked with Susan for over a decade, buying and/or selling multiple pieces of real estate. She consistently delivers, is customer-focused and, in spite of the ups and downs of the market, always cheerful and pleasant to work with. Her best quality is her persistence and dedication to what is best for her customer. She doesn't hesitate to convey hard truths in this tough economy, which is necessary for every one of us to hear - difficult, but she does it well. Susan is patient, immediately responsive to phone calls and emails, resourceful, willing to think outside the box, and really knows her territory. I highly recommend her is you are looking to buy or sell on the North Shore.
--Sold a condo in Evanston
Besides, she is a "master" in negotiation - she knows the right price for the right property and helps us to reach a deal. I'll highly recommend her to my friends and colleagues.
-- Bought a home in 2011